Customer service

Your experience matters to us. If you feel that a Sun River Health employee has not treated you with the care you need or the respect you deserve, please reach out to us at 914.259.8970 or patientexperience@sunriver.org.

As a community health center, Sun River Health is subject to the authority of New York State as well as public agencies responsible for ensuring public health.

If you are not satisfied with Sun River Health’s response, you have the right to submit your complaint to the appropriate external agency listed below.

New York State Department of Health’s Office of Primary Health Systems Management

1.800.804.5447

Consumer Relations Office at the New York State Office of Mental Health

1.800.597.8481

Health Homes Hot Line

866.691.1964

Justice Center for the Protection of Pepple with Special Needs

1.855.373.2122

Office of Alcoholism and Substance Abuse Services

1.800.553.5790 / patientadvocacy@oasas.ny.gov